ERP实施顾问向关键用户知识转移影响因素研究——基于制造企业的实证分析  

Research on influence factors of knowledge transfer from implementation consultant to key user in ERP——an empirical sduty based on manufacturing enterprise

作　　者：尹洁[1] 李锋[2] 葛世伦[1] 吴洁[3] 

机构地区：[1]江苏科技大学经济管理学院,江苏镇江212003 [2]河海大学商学院,江苏南京210098 [3]江苏科技大学科技处,江苏镇江212003

出　　处：《科学学研究》2011年第1期112-120,共9页Studies in Science of Science

基　　金：国家自然基金项目(70773080);全国教育科学"十一五"规划2007年度教育部青年专项课题(EFA070236);江苏省教育科学"十一五"规划2008年度课题(D/2008/01/59)

摘　　要：ERP(Enterprise Resource Planning,企业资源计划)实施过程,即各参与方的知识转移过程。各参与方知识的不对称带来了合作障碍,知识转移是消除障碍的重要手段。针对参与制造企业已实施上线ERP项目的关键用户收集调查问卷,通过来自15个地区、45个制造企业ERP项目的152份有效问卷调查,从知识自身特征、转移情境特征、知识源特征、知识接收方特征四个方面,实证研究了ERP实施过程中实施顾问向关键用户知识转移的影响因素。经过统计检验,验证了知识内隐性与因果模糊性、领导重视程度、学习文化、实施顾问沟通编码能力、关键用户沟通解码能力对于实施顾问向关键用户知识转移效果的显著性影响。通过识别、分析关键影响因素,促进ERP实施知识转移效果,提高ERP项目成功率。ERP implementation is a knowledge transfer process of actors. The knowledge asymmetry of actors results in the cooperation barriers, which directly influence the ERP implementation effect. Knowledge transfer is an important method for eliminating barriers. The research collects questionnaires from the key users who participate in manufacturing ERP project which has been completed. With the 152 effective questionnaires of 45 manufacturing ERP projects from 15 areas, it empirically researches the influence factors of knowledge transfer from implementation consultant to key user from four aspects of the characteristic of knowledge to be transferred, the characteristic of transfer context, the characteristic of knowledge source and the characteristic of knowledge recipient. The statistic test shows that the tacitness and causal ambiguity of ERP knowledge, the degree of leader recognition, learning culture, encoding communi- cation capacity of consultant, decoding communication capacity of key user have the significant effect on knowledge transfer in ERP im- plementation. The research identifies and analyses the key influence factors. It will improve the knowledge transfer effect and the suc- cess rate of ERP project.

关 键 词：知识转移 实施顾问 关键用户 影响因素 

分 类 号：F270.7[经济管理—企业管理]