读者投诉馆员的处理带给高校图书馆内部管理的思考——从处理还书投诉说起  

Considerations about the Internal Management of University Library Based on the Treatment of Readers' Complaints against Librarians——Talking from the Treatment of the Complaints about Book Returning

作　　者：李梅芬[1] 

机构地区：[1]桂林师范高等专科学校图书馆,广西桂林541001

出　　处：《科技情报开发与经济》2010年第36期62-64,共3页Sci-Tech Information Development & Economy

摘　　要：以处理还书投诉为例,分析了读者投诉制度在执行过程中存在弊端的原因,指出要公平公正处理读者投诉,以维护馆员的合法权益。Taking the treatment of complaints about book returning as an example,this paper analyzes the reasons why some malpractices exist in the implementation of reader complaint system,and points out that readers＇ complaints should be treated fairly,and librarians＇ legal rights should be protected.

关 键 词：图书馆内部管理 读者投诉制度 投诉处理 

分 类 号：G258.6[文化科学—图书馆学]