知识积累与共享影响服务业电子商务绩效的实证研究  

An Empirical Study of Knowledge Accumulating and Sharing and the E-Business Performance of the Service Firms

作　　者：刘谆[1] 赵晶[1] 池毛毛[1] 

机构地区：[1]中国地质大学(武汉)经济管理学院,湖北武汉430074

出　　处：《信息系统学报》2010年第1期10-19,共10页China Journal of Information Systems

基　　金：国家自然学科基金资助项目(70172034;70672064);教育部人文社会科学一般项目成果(06JA630068);武汉市科技计划项目(200770834321)

摘　　要：本文以企业资源观为理论依据,提出知识积累与共享在IT资源-价值产生中的作用模型,研究了知识积累与共享同企业电子商务流程绩效的关系;分析了知识积累与共享作为交互变量,对IS集成和人力资源产生流程绩效的影响。采用实证研究的方法,通过对我国185家服务业进行实际调查,得出企业可以应用知识积累与共享来提高电子商务流程绩效,IS集成是企业知识积累与共享的有效途径,同时电子商务高素质人才能增强企业的核心竞争力。Based on the Resource-based view of the firm,we propose a model which demonstrates the interactive variable,knowledge accumulating and sharing,playing a critical effect in the process of e-business value creation.From the perspective of e-business process,we study the relationships among IS integrate resources,human resources, knowledge accumulating and sharing,and e-business process performance.An empirical study of 185 service firms in China validates our proposed hypotheses.The results demonstrate that knowledge accumulating and sharing affects the e-business performance directly.Our findings suggests that the management of IS integrates resources and human resource will enhance the firm＇s competition through knowledge accumulating and sharing.

关 键 词：知识积累与共享 IS集成 人力资源 流程绩效 

分 类 号：F014[经济管理—政治经济学]