读者满意度研究——以东北林业大学图书馆为例  

Study on Readers' Satisfaction——A Case Study on Library of Northeast Forestry University

作　　者：李海英[1] 裴丽[2] 

机构地区：[1]东北林业大学图书馆 [2]黑龙江中医药大学图书馆

出　　处：《图书馆学研究（应用版）》2011年第1期57-61,共5页

基　　金：黑龙江省教育厅人文社会科学研究项目(编号:11532173)成果之一

摘　　要：读者满意度调查是图书馆提高自身服务质量、促进自我发展的重要手段。为了了解读者对图书馆服务的满意程度及看法,自2007年起,东北林业大学图书馆每年都进行读者满意度调查。文章针对调查结果,剖析影响读者满意的内在因素,结合调查过程中发现的问题,探讨建立读者满意图书馆的举措。For a library, user satisfaction survey is an important method to improve its service quality and the self-development. To understand the readers satisfaction with library services and their feedbacks, the Northeast Forestry University Library has been conducting annual survey on readers satisfaction since 2007. Combined the problems found in the investigations, the internal factors influencing the readers satisfaction were analyzed in the paper. Further, the approaches to build a satisfying library for readers were explored as well.

关 键 词：读者满意度 调查 图书馆 服务质量 

分 类 号：G252[文化科学—图书馆学]