基础护理质量评价标准细则的制定及应用  

The basic nursing quality evaluation criteria and its implementation

作　　者：孙爱玲[1] 彭淑华[1] 付晓丽[1] 彭英[1] 徐秀丽[1] 

机构地区：[1]孝感市中心医院护理部,湖北省432000

出　　处：《中国护理管理》2011年第3期16-18,共3页Chinese Nursing Management

摘　　要：目的:探讨基础护理质量评价标准细则的制定方法及实施效果。方法:回顾和分析以往基础护理在执行落实中的缺陷,以《住院患者基础服务项目(试行)》、《基础护理服务工作规范》等为指南,结合2007-2009年医院基础护理质量检查评价标准及医院实际情况,针对性地制定基础护理质量评价标准细则;用定量评价法综合判断基础护理落实情况。结果:2009-2010年基础护理合格率明显提升,患者对护理工作综合满意率从92.61%提高至97.0%。结论:基础护理质量评价标准的细则制定和应用,为患者提供高质量、人性化的护理服务,可有效提高基础护理质量,提升患者对护理工作满意度。Objective： To explore the basic nursing evaluation criteria and its implementation effect. Methods： Based on the defects existed in the basic nursing, the basic nursing evaluation criteria was made according to the inpatients basic nursing items, basic nursing standard, and 2007-2009 basic nursing quality standard. The quantity evaluation method was used to inspect the implementation of the basic nursing. Results： The basic nursing pass percent increased obviously in 2009-2010. The patients＇ satisfaction increased from 92.61% to 97.0%. Conclusion： Making and implementing the basic nursing evaluation criteria can provide high quality nursing service, improve basic nursing quality, and increase nursing satisfaction.

关 键 词：基础护理 评价细则 质量标准 质量控制 

分 类 号：R471[医药卫生—护理学]