提高患者满意度 构建和谐医患关系  

Improve Patients' Satisfaction and Construct Harmonious Doctor-patient Relationship

作　　者：王静[1] 

机构地区：[1]中国医科大学第八临床学院鞍钢总医院,辽宁鞍山114002

出　　处：《中国现代医生》2011年第13期99-100,共2页China Modern Doctor

摘　　要：本文通过分析医患关系的特点,提出医务人员要掌握医患沟通的技巧,与患者进行有效的沟通,提高医患双方的满意度,推进和谐医患关系。The article cures the characteristic of physician-patient relationship by the analysis,doctors should master communication skills to improve the effectiveness of doctor-patient communications,raise satisfaction spend of the doctors and patients,thus to promote a harmonious physician-patient relationship.

关 键 词：医患沟通 医患关系 满意度 

分 类 号：R19[医药卫生—卫生事业管理]