新医改政策下医院绩效考核的设计及运行实证研究  

Demonstration of Design and Operation of Hospital Performance Inspection under Health Care Reform

作　　者：张霞[1] 李彤娟[1] 朱玉彦[1] 赵兰萍[1] 

机构地区：[1]石家庄市第四医院,河北石家庄050011

出　　处：《中国医院管理》2011年第5期42-44,共3页Chinese Hospital Management

基　　金：石家庄市科学技术研究与发展项目(201010579455)

摘　　要：结合国家颁布的医改政策中关于医疗卫生机构要加强和完善内部管理,建立以服务质量为核心、以岗位责任与绩效为基础的考核和激励制度的要求,以及医院自身发展的需要,采用同行调研、问卷调查、专家咨询等方法,使用平衡计分卡、关键业绩指标法等手段,在绩效考核及分配方案设计中充分考虑财务、顾客、服务效率和员工成长4个维度及32项关键业绩指标,制定了石家庄市第四医院的绩效考核体系。1年多的运行表明:新建立的绩效考核体系操作简单易行,评价指标明确,注重患者和市场。既提高了医院的质量管理目标,又激发了员工的学习和创新能力;既提高了医院的财务收益,又降低了患者负担;既重视了医务人员的服务质量、服务效率,又重视了员工的成长,实现了效率与公平平衡发展的目的。According to the government＇s new health reform,the new performance inspection of the fourth hospital of Shijiazhuang is established by introducing the investigation of similar hospital,the comparison experiment of different schemes,the questionnaire of different group and the consulting of specialist as research methods,the balance scorecard（BSC）,the key performance index method（KPI） and the behaviorally anchored rating scale（BARS） as research means.Meanwhile,four dimensions such as finance,custom,service efficiency and staff development and 32 key performance indicators are also taken into account.The established performance inspection is executed nearly one year and the results showed that this scheme is operated easily,the appraisal indexes are clearly,and the relation of efficiency and fairness is balanced.The hospital＇s objective of quality management is improved by the perfect inner running and the study and creative abilities of staff are spirited.Furthermore,the management level of hospital is improved greatly and the health care costs are lowering too,which achieve the development balance between the efficiency and fairness.

关 键 词：医改政策 绩效考核 实证研究 

分 类 号：R197.32[医药卫生—卫生事业管理]