客服部培训方案设计——以XX物流公司为例  

Training Program Design of Customer Service Department:Based on the Case of XX Logistics Company

作　　者：吴少武[1] 蔡文宇[1] 卓燕萍[2] 付晓奇[1] 

机构地区：[1]华南理工大学工商管理学院,广州510640 [2]西南大学数学与统计学院,重庆400715

出　　处：《价值工程》2011年第20期102-102,共1页Value Engineering

摘　　要：美国知名管理学者托马斯.彼得斯曾说":企业或事业唯一真正的资源是人,管理就是充分开发人力资源以做好工作"。企业的竞争归根结底是人才的竞争,而物流行业也是一个需要人才的行业,人才不是天生的人才,而是需要经过很多的培训,所以本文以物流行业为大背景以XX公司为例设计了一套培训方案。Thomas·Peters who is the well-known management scholar in U.S.said： ＂The only real resource of enterprise or career is talent,and the management is to fully develop human resources to do a good job.＂ Competitiveness of enterprises in the talent competition,and logistics industry is also a industry that need for talent.The talent is not innate,and it need to go through a lot of training.So this paper takes the logistics industry as the background,and is based on the case of XX company to design a set of training programs.

关 键 词：培训方案 XX物流公司 人力资源部 

分 类 号：F272[经济管理—企业管理]