接包企业的信任、任务承诺对发包商合作的影响——来自在华国际服务外包企业的证据  

Effects of Trust and task Commitment of Service Providers on Outsourcing Cooperation ——Evidence from the International Service Outsourcing Firms in China

作　　者：谭云清[1,2] 李元旭[2] 

机构地区：[1]上海立信会计学院,上海201620 [2]复旦大学管理学院,上海200433

出　　处：《经济管理》2011年第7期39-44,共6页Business and Management Journal ( BMJ )

基　　金：国家自然科学基金"中国企业承接跨国公司服务外包研究:基于合法性视角"(70972042);上海市哲学社会科学基金项目"上海企业承接国际服务外包研究"

摘　　要：本文以跨国公司全球价值链重构下的国际服务外包为背景,从发包方角度出发,针对212家在中国的国际服务外包企业有效问卷的调查数据,探讨国际服务外包中来自接包企业不同类型信任与任务承诺对发包商合作的影响路径和效果。研究结果显示:计算信任与任务承诺有不显著的正相关关系;计算信任与发包商合作有不显著负相关关系;关系信任及任务承诺与发包商合作有显著正相关关系;任务承诺在接包企业信任对发包合作的影响过程中有着明显的中介作用。研究结论对于我国国际服务接包企业与跨国公司建立和发展信任的外包合作伙伴关系,提升其在国际服务接包市场上的竞争优势有重要启示。Under Multinational Corporations restructuring their value chain, based on the client view, questionnaires were used to study the effects of trust and task commitment from the service providers on outsourcing cooperation of the client. Our results showed that the direct effect of calculus-based trust on the commitment has not statistically significant; there is an existence of negative relations between calculus-based trust and outsourcing cooperation in some degree ; Both relational-based trust and task commitment were positively correlated with cooperation of the client. Task commitment is played an important role between the trust and cooperation of the client. The results give some important administration meanings for our international service providers to establish a trust outsourcing partnership with the multinational enterprises, and further to improve their competition advantages in international service outsourcing market.

关 键 词：国际服务外包 计算信任 关系信任 任务承诺 合作 

分 类 号：F276.7[经济管理—企业管理]