图书馆组织气候测评应用评析——以ClimateQUAL^(TM)应用为例  

The Applications Analysis of Organizational Climate Assessment in Library——Take ClimateQUALTM as an Example

作　　者：郑德俊[1] 张正慧[2] 

机构地区：[1]南京农业大学信息管理系,南京210095 [2]南京农业大学图书馆,南京210095

出　　处：《图书情报知识》2011年第4期32-39,共8页Documentation,Information & Knowledge

基　　金：江苏省教育厅高校哲学社会科学基金项目"图书馆组织气候测评的结构模型研究"(2011SJD870007)成果之一

摘　　要：图书馆组织气候是图书馆员工感知的、能够影响其行为的一种持续的组织环境特征,可用一系列的组织属性加以描述和测评。论文认为,图书馆组织气候测评有助于健康型图书馆建设。与基于用户视角的LibQUAL+不同,源于OCDA的ClimateQUALTM并不对图书馆服务质量直接进行评价,而是为图书馆管理活动优化提供决策依据,从而增强员工提高用户服务质量的动力。论文分析了ClimateQUALTM评价指标、测评方法,马里兰大学图书馆的组织气候测评结果的运用效果。论文认为发展行业协会,推动组织气候测评理念的推广,构建本土化的组织气候测评指标,吸引代表性图书馆参与测评实践组织等就是ClimateQUALTM应用带给我们的启示。Library climate is a set of relatively enduring characteristics that describe the organization,distinguish it from other libraries,and influence the behavior of people in library.The library climate can be described and measured by a series of organizational attributes.The paper holds that the organizational climate assessment in library can contribute to the construction of healthy library.The LibQUAL is based on user perspective,but ClimateQUALTM is different from it.The OCDA-originated ClimateQUALTM does not directly evaluate the library service quality,but provides basic date for management decision.With the optimization of library management activities,library can enhance the power to provide high-quality service from library staff.The paper analyzes the evaluation indicators,the evaluation methods of ClimateQUALTM,and the evaluation experience about library climate in University of Maryland Library.The conclusion is that for Chinese libraries,we should promote the concept of organizational climate assessment in library relying on the society of libraries,build localized evaluation indicators of library climate,attract representative libraries to practice ClimateQUALTM.

关 键 词：组织气候 图书馆 ClimateQUALTM 管理优化 

分 类 号：G251[文化科学—图书馆学]