基于六西格玛的高校教学质量改进研究  

Improvement of Teaching Quality in Universities Based on Six Sigma

作　　者：许国平[1] 

机构地区：[1]咸宁学院经济与管理学院,湖北咸宁437100

出　　处：《技术与创新管理》2011年第4期395-398,共4页Technology and Innovation Management

基　　金：湖北省教育厅人文社会科学研究项目(2011jyty136)

摘　　要：文章以高校的教学质量改进为研究对象,以提高高校教学质量,提升顾客满意度为目的,分析了高校的教学服务过程,在此基础上,构建了高校"以过程为基础的,以顾客为中心"的六西格玛管理模型;并运用六西格玛零缺陷的管理理念,以教学质量改进为例,重点分析了其DMAIC步骤的应用,为高校引入六西格玛管理,改善教学服务质量提供了重要思路。This paper focuses on the improvement of teaching quality of higher education in order to raise the customers＇satisfaction.The paper analyzes the teaching service process in universities,and constructs the six sigma management model which is procedure-based and customer-centered.Furthermore,with the usage of zero-deficiency management theory,it analyses the application of DMAIC program in the improvement of teaching quality,which provides an important idea of using six sigma management in universities to promote the teaching quality.

关 键 词：六西格玛管理 教学质量改进 顾客满意 

分 类 号：G647[文化科学—高等教育学]