门诊患者满意度调查分析  

Satisfaction survey and analysis of outpatients

作　　者：韩水芳[1,2] 周宜筠[1,2] 翁湘[1,2] 郑念[1,2] 

机构地区：[1]三峡大学人民医院 [2]宜昌市第一人民医院,湖北宜昌443000

出　　处：《中国卫生事业管理》2011年第10期743-745,共3页Chinese Health Service Management

摘　　要：目的:了解门诊患者真实就医体验,为改善医疗服务提供决策依据。方法:采用问卷调查方法,两次调查结果对比分析。讨论:患者满意度是衡量医院服务质量好坏的晴雨表;公共交通抵达医院的便捷度是影响患者就医体验和择医意愿的重要因素;"质优、价廉、便捷、人性化"的医疗服务是患者始终的期待。Objective： To understand the true experience of outpatients, thus to provide the basis for policy making to improve medical service quality. Method ： Use questionnaire survey method, compare and analyze the results of two surveys. Discussion： Outpatients satisfaction is one measure of hospital services quality. Convenient public transportation to the hospital is an important factor affecting outpatients experience and desire of choosing hospitals. ＂High quality,cheap,convenient,humanity＂ of medical services are always the patients＇ expectation.

关 键 词：门诊患者满意度 调查 分析 

分 类 号：R197.3[医药卫生—卫生事业管理]