构建上海银行业优质服务体系的对策措施  

Countermeasures in the Construction of Quality Services System in Shanghai's Banking Industry

作　　者：韩文亮[1] 钱潇唐[2] 魏礼军[1] 

机构地区：[1]上海银行,上海200120 [2]上海对外贸易学院,上海201620

出　　处：《上海金融》2011年第10期99-101,共3页Shanghai Finance

摘　　要：银行业的竞争在某种意义上来讲就是服务的竞争,本文针对上海银行业服务存在问题,分析了构建上海银行业优质服务体系的方向与突破口,并提出构建上海银行业优质服务体系的对策措施。The competition of banking industry is in a sense the problems in the services of Shanghai＇s banking industry, points out the of quality services in Shanghai ＇s banking industry, and briefs on the competition of services. The article focuses on direction and breakthrough in the construction countermeasures in the construction of quality services system in Shanghai＇s banking industry.

关 键 词：上海 银行业 优质服务 

分 类 号：F830[经济管理—金融学]