会议客人的需要特点及酒店对策  

The Requirements of Civil Regional Conference Customers and Countermeasures from Hotels

作　　者：徐栖玲[1] 邓波[1] 

机构地区：[1]中山大学管理学院,广东广州510275

出　　处：《旅游论坛》1999年第3期29-32,共4页Tourism Forum

摘　　要：通过对会议客人的问卷分析，得出了会议客人对酒店的安全程度、卫生状况、客房状况、餐饮产品、员工的礼貌礼仪以及部分与会议有关的服务属性重视的结果。此结果对会议型酒店的管理决策行为有一定的指导意义。同时，在国内首次进行这样的研究有一定的理论意义。The analysis to the questionnaires helps the author conclude that the conference guests pay heed to the condition of security, guest rooms, food and beverage, sanitation, manner of hotel staff and other conference related tributes. Therefore, it has an instructive effect on the operation of conference hotels and is theoretically significant as the first domestic research in this field.

关 键 词：会议客人 服务属性 重要性 

分 类 号：F590.7[经济管理—旅游管理]