电子邮件心理咨询的治疗性回复模型与技术的实证研究  

An Empirical Research on Therapeutic Reply Model and Techniques of E-mail Counseling

作　　者：赵嘉路[1] 贾晓明[1] 徐琳[1] 周玥[1] 

机构地区：[1]北京理工大学应用心理学研究所,北京100081

出　　处：《中国临床心理学杂志》2011年第6期834-837,共4页Chinese Journal of Clinical Psychology

基　　金：国家科技部支撑计划项目"十种心理咨询与心理治疗技术的规范与示范研究"(2009BAI77B07);北京理工大学研究生科技创新活动专项计划阶段性研究成果

摘　　要：目的:探讨电子邮件心理咨询的治疗性回复的模型、技术特点及难点。方法:对8例邮件求助个案进行治疗性邮件回复,并对咨询文本、求助者反馈评估文本进行分析。结果:①治疗性邮件回复分为四个阶段:连结、理解、重构、行动;②各个阶段的特定回应分为感谢、感受再现、正面回应,问题重复、共情性表达、聚焦与深化,问题重构、思维突破;具体化建议、鼓励与祝愿;③电子邮件心理咨询的新技术有:多重反问技术,"那时那地"技术。结论:治疗性邮件是在一定的回复框架下工作,同时注意适当的回应方式以及技术的恰当运用,以使回复有所成效。The purpose of this research is to explore the therapeutic reply model, techniques and difficulties in e-mail counseling. Methods： 8 undergraduates participated in this study, and an qualitative research was applied to analyse the counseling texts and feedback texts from clients. Results： （1）A 4-stage model to reply counseling e-mail was developed in this research, i.e. connection, understanding, reconstruction and action. （2）Different response was varying in each stages, including： appreciation, feel representation positive response, problems repeat, empathy, focus and deepening, problem reconstruction, thinking breakthroughs, specific advice, encouragement and wishes. （3）The main therapeutic reply techniques were multiple question and ＇when-and-where＇. Conclusion： In a certain reply framework, in order to make therapeutic mail effective, you must pay attention to the way you reply and make sure you have used appropriate technologies.

关 键 词：电子邮件心理咨询 治疗性回复模型 实证研究 

分 类 号：R395.5[哲学宗教—心理学]