知识管理过程对新产品开发绩效的影响研究  

A Study on the Impact of KM Processes on New Product Development Performance

作　　者：朱秀梅[1] 姜洋[1] 杜政委[1] 卢青伟[1] 

机构地区：[1]吉林大学管理学院,吉林长春130022

出　　处：《管理工程学报》2011年第4期113-122,共10页Journal of Industrial Engineering and Engineering Management

基　　金：国家自然科学基金青年资助项目(70902027);教育部人文社会科学青年基金资助项目(09YJC630097);吉林大学基本科研业务费科学前沿与交叉学科创新资助项目(2009JC044)

摘　　要：知识管理是高动荡外部环境下影响新产品开发成败的决定性因素,本文构建了知识管理过程对新产品开发绩效影响的理论模型,研究了知识管理的基本过程及其对新产品开发绩效的影响,并考察了产品创新性和环境动荡性的调节作用。利用来自中国十一个省市206个新产品开发项目的问卷调查数据进行实证分析。研究结果表明知识获取和知识整合对新产品开发绩效具有显著影响,环境动荡性正向调节知识获取、创造、整合与新产品开发绩效关系,而知识创造对新产品开发绩效的影响不显著,产品创新性对知识获取、创造、整合与新产品开发绩效之间关系的调节影响均不显著。New product development（NPD） is vital for a firm＇s daily operation and sustainable competitive advantages.NPD has become an important research topic because it is indispensible to a firm＇s survival and success since 1990s.Although the current NPD literature examines the impact of many factors on NPD performance,the impact of knowledge management on NPD has been largely ignored. Based on the literature review,this paper proposes a theoretical model to investigate the potential impact of knowledge management process on NPD performance.This study also analyzes the impact of knowledge management process on NPD performance,and the moderating of product innovation and environment turbulence on the relationship.Knowledge management involves a series of business processes.Managers can exploit these processes to form an effective mechanism for knowledge exchange and creation.Each knowledge management process involves many activities.We identify 12 key knowledge management activities based on a literature review of 25 salient KM studies.We derive three dimensions from these 12 KM activities： knowledge acquisition,creation,and combination.Ten hypotheses are proposed to investigate the causal relationships among these three KM dimensions,and the potential impact of each dimension on NPD performance.Our hypotheses also assess the moderating effect of product innovation and environmental turbulence on the causal relationship between KM dimensions and NPD performance.This study collects empirical data from 206 NPD project executed in 11 provinces in China.Analysis results indicate that knowledge acquisition and combination have positive effect on NPD performance,and environmental turbulence can moderate the causal relationship between KM processes and NPD performance.However,our hypothesized positive relationship between knowledge creation and NPD performance,and the moderating relationship of product innovation are not supported Our empirical analyses lead to the following conclusions： A firm should（1） identify

关 键 词：新产品开发 知识管理过程 产品创新性 环境动荡性 

分 类 号：F270[经济管理—企业管理]