落实优质服务提高满意服务  

Implementation of quality services, improve the service satisfaction

作　　者：杨冬梅 王莉[1] 任华 

机构地区：[1]四川省南充市中心医院,南充637000

出　　处：《按摩与康复医学》2012年第3期222-223,共2页Chinese Manipulation and Rehabilitation Medicine

摘　　要：目的：探讨优质护理服务方法,保证护理质量,提高患者满意度.方法：提高服务意识,转变思想观念,采取无缝隙工作制度,实行优质服务训练模式,注重教学教育,采用亲情称呼,注重人文服务,坚持护患及医护沟通,严格执行三基三严.科室实施护理工作质量与绩效挂沟.结果：患者满意程度提高;护理人员工作积极性、优越感增强;护理差错及医疗纠纷减少.讨论：创优服务使护理人员的主动性、及时性得到提高,真正做到一切为患者着想的人性化服务.赢得了良好的社会效益和经济效益.Objective ： To investigate methods of quality care, ensure quality of care, improve patient satisfaction. Methods： To improve service awareness, change ideas, to take a seamless syst.em o.f work, the implementation of quality service training model, focusing on teaching education, using family call, focusing on hUmanservices, adhere to the nurse--patient communication and health care, strict implementation of three bases three strict. Departments to implement the quality of care and performance linked to the ditch. Result： Higher levels of patient satisfaction; nursing staff enthusiasm, sense of superiority enhancement; care to reduce errors and medical malpractice. Discusion：Nursing initiative to make service excellence,timeliness is improved,all for the lake of patients truly personalized service. Won a good social and economic benefits.

关 键 词：夯实基础护理 优质护理服务 护理质量 患者满意程度 

分 类 号：R-1[医药卫生]