基于信息技术的企业管理过程再造及案例研究  

IT-based Business Process Reengineering and Case Study

作　　者：李源 樊治平 石岩力 

出　　处：《工业工程与管理》2000年第1期50-54,共5页Industrial Engineering and Management

基　　金：国家自然科学基金!资助项目 ( 7960 0 0 0 6);辽宁省博士起动基金!资助项目 ( 971 0 2 3 )

摘　　要：Business Process Reengineering (BPR) is one of the most efficient ways to make breakthrough in business performance. The application of Information Technology (IT) gives powerful support to the implementation of BPR. This paper first analyzes the importance and possibility of using IT in implementation of BPR, and organic integration of IT with BPR. Then, a case study on the IT-based management process reengineering of telephone malfunction repairing is given. Based on this case study, a number of key factors related to the use of IT in BPR implementation are discussed.Business Process Reengineering (BPR) is one of the most efficient ways to make breakthrough in business performance. The application of Information Technology (IT) gives powerful support to the implementation of BPR. This paper first analyzes the importance and possibility of using IT in implementation of BPR, and organic integration of IT with BPR. Then, a case study on the IT-based management process reengineering of telephone malfunction repairing is given. Based on this case study, a number of key factors related to the use of IT in BPR implementation are discussed.

关 键 词：企业过程再造 信息技术 管理过程 管理信息系统 

分 类 号：F270.7[经济管理—企业管理]