开展优质护理服务对于临床护士满意度的影响  

Impact of High-quality Nursing on Clinical Nursing Staff's Satisfaction

作　　者：周嫣[1] 肖松梅[1] 陈娟[1] 蔡碧琴[1] 蔡晓艳[1] 刘秀峰[1] 张健[1] 王冰[1] 胡燕鸣 

机构地区：[1]同济大学附属东方医院护理部,上海200120

出　　处：《解放军护理杂志》2012年第4期1-4,共4页Nursing Journal of Chinese People's Liberation Army

摘　　要：目的探讨优质护理服务的开展对于临床护士满意度的影响。方法选择2010年3月至2011年6月在某三级甲等医院参与临床工作的护士173名,根据病区是否开展优质护理服务分为两组,采用全美护理质量指标国家数据库项目(na-tional database of nursing quality indicators,NDNQI)中"注册护士工作满意度调查表"进行调查,比较两组护士相关指标的差异。结果护士总体满意度良好,其中满意度最高的前3项分别是"医护之间关系"、"支持性护理管理"和"护士之间关系",而满意度最低的3位为"收入"、"专业地位"和"享受工作"。开展优质护理服务后,护士满意度呈上升趋势,在"护士之间关系"、"决策"、"自主性"、"护理行政性管理"和"收入"这5个方面差异有统计学意义(P<0.05或P<0.01)。结论护士满意度是评价优质护理服务效果的重要指标之一,切实落实各项改革措施将有助于提高护士满意度和促进优质护理服务的持续开展。Objective To explore the impact of high-quality nursing on clinical nurses＇ satisfaction in hospital setting. Methods From March 2010 to June 2011,173 nurses in a class Ⅲ level A hospital were selected and divided into high-quality nursing group and non-high-quality nursing group. All the nurses were investigated with registered nurse job satisfaction questionnaire from national database of nursing quality indicators（NDNQI）. The difference in the survey indicators were compared accordingly. Results The overall satisfaction was favorable in the nurses. The 3 leading items of satisfaction were relationship between nurses and physicians, supportive nursing management and nurses ＇ interrelationship. The last 3 items of satisfaction were professional development, professional status and job enjoyment. After the implementation of high-quality nursing project, the nursing staff＇s satisfaction showed a significant rising trend, especially within nurses＇ interrelationship, decision-making, autono- my,administrative nursing management and income domains（P〈0.05 or P〈0.01）. Conclusion Nurses＇ satisfac- tion is a very important indicator for high-quality nursing results. The effective implementation of various reform measures will help to improve nurses satisfaction and promote ongoing high-quality nursing.

关 键 词：优质护理服务 护士 满意度 管理 

分 类 号：R197.323[医药卫生—卫生事业管理]