桐乡广电呼叫中心系统简介  

Tongxiang TV Station Call Center System Introduction

作　　者：范建学[1] 

机构地区：[1]桐乡市广播电视台,浙江桐乡314500

出　　处：《中国有线电视》2012年第3期316-317,共2页China Digital Cable TV

摘　　要：桐乡市广播电视网络经过多年的发展取得了很大的进步,随着数字电视、互动电视、宽带上网等业务的快速发展,建设多功能的广电呼叫中心势在必行,介绍桐乡广电呼叫中心的选型、实现的功能和实际的运用。Tongxiang radio and television networks through years of development has made great progress,along with the digital television,interactive television,broadband Internet business such as fast development,the construction of multi-function cable call center is imperative.The paper simply introduces Tongxiang Broadcasting and Television call center selection;realize the function and actual application.

关 键 词：呼叫中心 CTI IPIVR 功能 流程 服务 

分 类 号：TN99[电子电信—信号与信息处理]