信息化对高星级酒店人力资源管理影响的探索性研究  

An Exploring Research on the Infomationization Impact on Human Resource Management in Luxury Hotels

作　　者：熊伟[1] 李思齐[1,2] 

机构地区：[1]华南师范大学旅游管理系,广东广州510631 [2]香港理工大学工程学院与系统工程学系,香港999077

出　　处：《北京第二外国语学院学报》2012年第3期19-26,10,共9页Journal of Beijing International Studies University

基　　金：广东省哲学社会科学规划项目(09GO-09);广东省自然科学基金项目(S2011010005996;10151052101000008);广东省软科学研究计划项目(2010B070300077)资助

摘　　要：信息化人力资源管理(e-HRM)在当今酒店业的运用已经越来越普遍,国内外有关信息化人力资源管理的研究已有丰富的理论基础,但理论分析较多,实证研究成果相对匮乏。基于此,本研究以广州海航威斯汀酒店为案例,通过介入性观察和深度访谈获取第一手资料,进行信息化对酒店人力资源管理的影响研究。结果显示:首先,从整体上看,目前酒店行业内的人力资源管理已全面进入信息化时代,且整体趋势必将延续。其次,在招聘管理、培训管理、人事管理等具体应用方面,e-HRM既有积极影响,也有消极表现。再次,在人力资源战略决策方面,e-HRM可为酒店人力资源战略决策提供信息共享和决策依据,但其量化特征却无法完全满足人力资源管理的个性化需求,导致其应用存在局限性。为此,要使信息化更好地为酒店人力资源管理服务,关键在于系统的完善和员工工作习惯的培养。最后,笔者提出了本文的局限性并对后续研究进行了展望。The electronic human resource management （e-HRM） is adopted in the hotel industry widely nowadays. There are abundant of theoretical researched on the concept of e-HRM all around the world, however, case studies are rare. This ,;tudy set the Westin Guangzhou as sample, and implemented the research on the Infomationization impact on the human resource management in hotels, based on the first-hand data and information extracted from the intervention c,bservation and depth interviews. The result indicated that, firs;：, the human resource managementin the hotel industry had entered the information age, from a relatively macroscopically perspective; then, e-HRM had both positive and negative effects when it was specific to the practical imlflementation on the aspects of recruitment mannagement, training management and personnel management etc.; moreover, e-HRM could provide information sharing and decision basis when it comes to the stage of human resource strategy deploying. Unfortunately, e-HRM, due to the character of quantification, had a limitation on satisfying the personality requirement of the human resource management. As a result, the key factors to optimize the implementation of e-HRM in the hotel imlustry are information technology or information system enhancement and staff training on working habit. Finally, limitation on this paper and prospective research direction are noted.

关 键 词：信息化 酒店 人力资源管理 广州海航威斯汀酒店 

分 类 号：F59[经济管理—旅游管理]