Establishment of TQM Promotion Diagnosis Model ＂TQM-PDM＂ for Strategic Quality Management  

作　　者：Takahito Kozaki Ayako Oura Kakuro Amasaka 

机构地区：[1]Aoyama Gakuin University, Kanagawa, Japan [2]Waseda University, Saitama, Japan

出　　处：《China-USA Business Review》2012年第6期811-819,共9页美中经济评论（英文版）

摘　　要：One of the most significant challenges modern companies currently facing is the establishment of an assessment and diagnosis method to promote and support total quality management （TQM）, which is the mainstay of a company＇s quality management strategy. Thus, for this study, the authors created TQM promotion diagnosis model ＂TQM-PDM＂ to aid the strategic implementation of TQM. This model has been taken up by the TQM promotion division, which is pivotal to company-wide quality management, and the model＇s effectiveness has been verified. The model was applied at Toyota, according to the following procedure. First, a survey was carried out involving all members of the TQM promotion division. The survey, which was conducted at the strategic, tactical, and day-to-day management levels, gathered information, such as the details of initiatives undertaken by each individual and the time taken. Also, the tasks were organized objectively using a relational diagram and time taken was then allocated appropriately to the categories. Next, cause and effect analysis were then used to determine the relationship between the TQM initiatives and actual business performances, which were evaluated with the numerical value by awareness survey. Finaly, the implementation of this TQM promotion and diagnosis model as a key factor in strategic quality management has enabled six primary elements of TQM initiatives （strategy/policy management, technological development, corporate culture, quality assurance, strategies, tactics, and daily management） and the primary seven elements of TQM promotions （quality assurance, customer satisfaction, product and technological development, all-hands activities, creative workplace, and TQM methods） to be formulated, demonstrated significant results

关 键 词：TQM promotion diagnosis model （TQM-PDM） strategic quality management TOYOTA 

分 类 号：F273.2[经济管理—企业管理] TP277[经济管理—国民经济]