改进模糊综合评价法的物流企业绩效评价  

Improving Fuzzy Comprehensive Evaluation of Logistics Performance Evaluation

作　　者：黄蓉蓉[1] 潘晓琳[1] 

机构地区：[1]重庆师范大学数学学院,重庆400047

出　　处：《重庆师范大学学报（自然科学版）》2012年第4期124-126,共3页Journal of Chongqing Normal University:Natural Science

基　　金：重庆市自然科学基金项目资助(No.CSTC2009BB2056)

摘　　要：针对物流企业绩效评价问题的复杂性和模糊性的特点,立足模糊综合评价法的观点,建立了基于模糊综合评价的物流绩效评价指标体系。结合某物流企业的实际调查数据,构建了3个一级指标和10个二级指标的物流企业绩效评价指标体系,并建立了相应的模型。首先从决定物流企业服务绩效评价的3个因素即运作绩效、物流功能、客户服务质量着手,结合层次分析法对各因素的权重进行处理,并对其进行一致性检验,继而采用模糊综合评价法完成对该企业服务绩效评价因素的评定,根据最终得分从而得出结论。实证结果表明,模型的建立和指标的确定符合科学性,在物流企业的绩效评价方面具有一定的指导作用。According to the logistics enterprise performance evaluation of the complexity of the problems and the characteristics of fuzziness, based on the fuzzy comprehensive evaluation method point of view, this article established the fuzzy comprehen- sive evaluation of logistics performance evaluation index system. This article combines the logistics enterprise in the actual sur vey dates, and constructs three primary indexes and ten secondary indexes of logistics enterprise performance evaluation index system, and establishes the corresponding model. From the decision of logistics enterprise service performance evaluation of three factors which named operation performance, logistics functions, customer service quality to begin, this article combines with AHP to deal with the weight of each factor, and conducts the consistency examination, then adopts the fuzzy comprehen- sive evaluation method to complete the evaluation factors for enterprise service performance evaluation. Finally, according to the final score, this paper draws the conclusion. The empirical results show that the model and the determination of index are in line with the scientific, and the performance evaluation of logistics enterprise has a certain guiding role.

关 键 词：模糊综合评价 层次分析法 物流服务 绩效评价 

分 类 号：O221.7[理学—运筹学与控制论]