FTF与CMC沟通形态与冲突强度、沟通满意度的关系研究  

Research on Relations of Face-to-face and Computer-mediated Communication Modality, Conflict Strength and Communication Satisfaction

作　　者：丁君风[1] 姜进章[2] 

机构地区：[1]上海交通大学安泰经济与管理学院 [2]上海交通大学媒体与设计学院

出　　处：《南京社会科学》2012年第8期33-40,共8页Nanjing Journal of Social Sciences

基　　金：国家自然科学基金项目"新媒体沟通形态与员工沟通满意度;合作绩效的关系研究"(70872072)的阶段性成果

摘　　要：本文以新媒体沟通在企业内部主导地位的逐步形成为背景,对新媒体沟通形态与团队冲突强度、沟通满意度的关系进行研究。研究结论表明:沟通形态对于智力型任务中的团队冲突有显著影响,CMC沟通形态的团队冲突显著高于FTF;而沟通形态对于团队沟通满意度也有影响,CMC沟通形态的沟通满意度显著低于FTF,其中CMC沟通形态的媒体满意度显著低于FTF,而对于过程满意度两种沟通形态并无差异;团队冲突强度与媒体满意度呈负相关,冲突强度与过程满意度以及沟通满意度无显著关系。With the development of information technology revolution,new media communication modality holds a dominant position in company.This study aims to test the affection of new media communication modality on conflict strength and satisfaction of communication.Results obtained for the intellective tasks show that conflict strength in CMC is significantly higher than in FTF.Satisfaction of communication media in FTF is significantly higher than in CMC.There is negative correlation between conflict strength and satisfaction of communication media.

关 键 词：沟通形态 冲突强度 沟通满意度 团队 

分 类 号：C931[经济管理—管理学]