护理技能操作质量的量化管理与持续改进  

Quantification management and continual improvements in nursing skill operation quality

作　　者：卢明[1] 郭素梅[1] 

机构地区：[1]河南省焦作市人民医院护理部,河南454002

出　　处：《中华现代护理杂志》2012年第18期2189-2191,共3页Chinese Journal of Modern Nursing

摘　　要：目的对护理人员技能操作质量进行量化管理，提高护理技能质量管理水平。方法利用计算机Excel系统进行护理技能质量管理的量化评价，同时借鉴美国卫生保健组织鉴定联合委员会10步持续质量改进流程模式，结合医院实际，对护理技能质量量化管理，做到持续改进。结果护理技能管理达到了用数据说话的目的^[8]，从Excel表上可一目了然看出全年内各科室每月的护理技能考核数据，利于管理者对质量的动态观察和分析控制2002--2010年护理技能操作质量达标率均大于90％，呈明显上升趋势。结论护理技能操作质量管理实施量化管理后，使其水平处于螺旋上升的良性循环轨道，不失为一种科学的管理方法。Objective To carry out the quantification management in the operation skill quality of nursing staffs and improve the nursing skill quality control level. Methods Using the computer Excel system, a quantitative evaluation regarding the nursing skill quality control was performed. According to ＂A Ten-step Approach to Constant Quality Improvement＂ from Joint Commission on Accreditation of Healthcarc Organizations and combined with hospital＇ s conditions, the nursing skill quality quantification management were conducted and achieved improvements continually. Results From 2002 to 2010, the compliance rate of the courtyard nursing skill operation quality exceeds to 90%, which shows an increasing trend. Conclusions The quantification control proves to be a scientific management methods which improve nursing skill operation.

关 键 词：护理管理 操作技能 质量管理 持续改进 

分 类 号：R47[医药卫生—护理学]