优质护理服务模式对调动护理人员主观能动性的影响  

Effect of High Quality Nursing Service Mode on the Nurses' Subjective Initiative

作　　者：荀细辉[1] 刘晓波[1] 

机构地区：[1]广东省深圳市第二人民医院呼吸科,广东深圳518000

出　　处：《临床医学工程》2012年第8期1390-1391,1394,共3页Clinical Medicine & Engineering

摘　　要：目的优质护理服务模式对进一步调动护理人员的工作积极性、主观能动性和创造性的作用。方法加强护理管理;减轻工作压力;个性化指导;让护理人员充分展示自已的长处;妥善处理医护之间的矛盾;灵活的培训形式;激励与营造学习气氛。结果病人满意度在原有基础上又有了提高,收到的锦旗、表扬信明显增多。结论优质护理服务模式能够调动护理人员的主观能动性,其综合素质明显提高,病人满意度提高。Objective To explore the effect of high quality nursing service mode on releasing the nurses＇ working initiative, subjective initiative and creativity. Methods The methods were taken as followed： strengthene nursing management; reducing the working pressure; personalized guidance; displaying nurses＇ advantages well; properly deal with the contradiction between doctors and nurses; flexible training forms; incentive and creating learning atmosphere. Results Patients＇ satisfaction based on the original had again rise, the medical staff received more pennants and appreciation letters. Conclusions High quality nursing service mode can release the nurses＇ subjective initiative and increase their comprehensive quality and patients＇ satisfaction.

关 键 词：护理人员 主观能动性 综合素质 优质护理 

分 类 号：R192.6[医药卫生—卫生事业管理]