急诊科流程优化在优质护理服务示范工程中的应用  

Emergency Process Optimization of High Quality Nursing Service Demonstration Project of the Application

作　　者：龚进红[1] 林丽云[1] 林涵真[1] 

机构地区：[1]中国人民解放军第92医院,南平353000

出　　处：《航空航天医学杂志》2012年第8期928-929,共2页Journal of Aerospace medicine

摘　　要：目的:提高急诊科护理服务质量,做到"以病人为中心",减少护患纠纷,为急诊病人抢救争取时间,树立医院良好的窗口形象。方法:以护理部制定的优质护理服务标准为指导,通过优化护理服务流程,提升护理工作效率等做法,为病人提供满意服务。结果:实施"优质护理服务"后,护理服务质量提高,患者满意率提高,医生及患者对护士满意度提高。结论:"优质护理服务"活动能整体提升急诊科护理服务水平。Objective：To improve the quality of emergency department care services, so that the patient, reduce nurse patient disputes, to gain time for emergency patients for treatment, establish a hospital a good image of thewindow. Methods： Quality care standards developed by the Nursing Department as a guide, and optimize nursing care processes, improve efficiency of care practices, to provide satisfactory services for patients. Results： Of the implementation of ＂quality care＂, the quality of nursing service to improve patient satisfaction rate, doctors and patients to improve nurse satisfaction. Conclusions： ＂quality care＂ activities to enhance the overall emergency department standard of care.

关 键 词：护理服务质量 急诊科 流程优化 “以病人为中心” 患者满意率 应用 工程 护理工作效率 

分 类 号：R472[医药卫生—护理学]