基于双因素理论的高校图书馆读者满意度探讨  

Research on the Issues of Two Factors Theory About Readers' Satisfaction of University Library

作　　者：员立亭[1] 李栓民[1] 

机构地区：[1]商洛学院图书馆,陕西商洛726000

出　　处：《商洛学院学报》2012年第4期89-92,共4页Journal of Shangluo University

摘　　要：读者服务始终是图书馆工作的核心内容,而读者满意则是衡量图书馆工作质量的重要尺度,运用赫茨伯格的(Frederich·Herzberg)双因素理论深入分析了影响高校图书馆读者满意度的诸如馆藏、环境、设备等保健因素和馆员、服务、管理等激励因素及其二者关系,并在此基础上对高校图书馆如何运用双因素理论来提升读者满意度进行了探讨。Reader service has always been the core of the library,so library readers＇ satisfaction is an important measure to the quality of library work, applying Herzberg＇s Two Factors Theory,the hygiene factors such as literature environment equipment and motivation factors such as librarians, services, management of affecting readers＇ satisfaction are analysed, and on this basis, university libraries how to elevate readers＇ satisfaction using the Two Factors Theory is discussed.

关 键 词：双因素理论 高校图书馆 读者满意度 

分 类 号：G251[文化科学—图书馆学]