高职高专院校呼叫中心专业学生能力培养研究  

Research of Abilities of Call Center Majors in Higher Vocational Colleges

作　　者：田铁刚[1] 

机构地区：[1]鸡西大学电气与信息工程系,黑龙江鸡西158100

出　　处：《鸡西大学学报（综合版）》2012年第9期30-31,共2页JOurnal of Jixi University:comprehensive Edition

摘　　要：2010年上半年中专专业目录已增加"客户信息服务"专业,相应地,高职院校开设"呼叫中心服务与管理"专业。那么高职高专院校的学生在呼叫行业需要什么样的能力?拟就需要对学生培养的能力体系进行分析研究。In the first half of the year 2010 , some higher vocational schools established the call center service and management specialty and started to recruit students . The specialty code approved by ministry of education is No. 590319. It is imperative for the higher vocational colleges to establish a ability system that the students need to master becomes a major problem This paper analyses the ability system required for call center majors

关 键 词：呼叫中心专业 客户服务代表 能力体系 

分 类 号：G642.0[文化科学—高等教育学]