深圳市眼科医院分时段预约挂号就诊模式改革的实践与探讨  

Practice and discussions on the reform of time-interval outpatient clinic appointment registration at Shenzhen Eye Hospital

作　　者：成洪波[1] 何静[1] 刘玉琦[1] 刘志玲[1] 

机构地区：[1]深圳市眼科医院暨南大学附属深圳眼科中心,518040

出　　处：《中华医院管理杂志》2012年第10期761-763,共3页Chinese Journal of Hospital Administration

摘　　要：为解决医院挂号难、看病等待时间长、患者不能有效疏导的问题，深圳市眼科医院全面推行分时段预约挂号就诊模式。医院以30分钟为一个预约时段，充分利用多种途径，给患者提供分时段预约挂号服务，使患者得到了实惠，提升了医院的管理效率，为患者提供了舒适的就医环境。在取得成效的基础上，结合预约制度实行的实际情况，对目前存在的问题进行了思考并提出应对建议。Shenzhen Eye Hospital took the lead to launch the time interval outpatient clinic appointment registration, for easing the difficulty of seeing doctors and shortening outpatient waiting time- With 30min as a registration intervahthe hospital calls into play a variety of means to provide this service to outpatients. This service benefits the outpatients with comfortable hospital environment and promotes hospital efficiency. On this basis, the paper probed into existing problems in the appointment system and proposed improvement suggestions.

关 键 词：预约 分时段 门诊 

分 类 号：R197.3[医药卫生—卫生事业管理]