儿科护士情绪智力和工作绩效的相关性研究  

Study on the relationship between pediatric nurses＇ emotional intelligence and job performance

作　　者：李娜[1] 杜柯凝[2] 刘晓丹[1] 赵静[1] 赵亦舒[1] 

机构地区：[1]吉林大学护理学院,长春130021 [2]长春市儿童医院

出　　处：《中国实用护理杂志》2012年第36期13-15,共3页Chinese Journal of Practical Nursing

基　　金：吉林省科技厅课题（201105023）

摘　　要：【摘要】目的通过调查儿科护士情绪智力及工作绩效水平，研究两者的相关性，达到提高护理工作绩效、促进“优质护理服务”的目的。方法采用情绪智力量表和工作绩效量表对335名儿科护士进行问卷调查，对调查数据进行统计分析。结果儿科护士情绪智力平均得分为（3．63±0．52）分，其中以经营人际关系维度得分最高，达（3．87±0．69）分，管理情绪维度得分最低，为（3．25±0．90）分；职称、岗位形式及学历对护士情绪智力有一定影响；工作绩效平均得分为（3．65±0．75）分，经Pearson相关分析得出情绪智力总分与工作绩效总分呈正相关，其中自我激励维度与工作绩效正相关最为明显，管理情绪维度与工作绩效相关性最低。结论护理管理者应根据儿科护士工作性质和服务对象特点，采取科学的管理方式，提升儿科护士情绪智力，提高工作绩效水平，促进儿科“优质护理服务”的有效实施。Objective To explore the relationship between emotional intelligence and job perfor- mance by investigating the level of them in pediatric nurses, and to provide a basis for improving job per- formance and the implementation of ＂quality care＂. Methods 335 pediatric nurses were investigated by using emotional intelligence scale and job performance scale. And the result of the investigation was ana- lyzed statistically. Results The average score of the emotional intelligence of the pediatric nurses were （3.63±0.52）, the highest score was interpersonal latitude （3.87± 0.69）, the lowest score was management of e- motions latitude （3.25±0.90）; titles, the form of post and degree of nurses had a certain influence on the emo- tional intelligence. The score of job performance was（3.65±0.75 ）. By Pearson correlation analysis, the emotional intelligence score and job performance score were obtained a significant positive correlation, self-motivation lati- tude and job performance were the most related, the management of emotional latitude job performance was the lowest. Conclusions Nursing managers should take corresponding measures to improve nurses＇ emotional in- telligence and job performance levels, and promote the implementation of ＂quality care＂ effectively.

关 键 词：儿科护士 情绪智力 工作绩效 

分 类 号：R47[医药卫生—护理学]