ICU开展优质护理服务中加强基础护理的实践  

Practice of strengthening the basic nursing in ICU's high-quailty care

作　　者：王海芳[1,1] 薛燕[2] 侯冉[2] 付瑜[1] 刘美满[1] 

机构地区：[1]山西医科大学,山西太原030001 [2]山西医科大学第二医院,山西太原030001

出　　处：《中国医药科学》2012年第24期45-46,63,共3页China Medicine And Pharmacy

摘　　要：目的开展优质护理服务示范工程活动,以患者为中心,落实基础护理职责,提高患者对护士的满意度。方法通过完善科室规章制度和修订护理常规,落实基础护理职责;深化"以患者为中心"理念,实行弹性排班制及责任制整体护理,优化护士绩效考核方案,提高护士待遇,调动护士的积极性。采用自制的调查问卷比较活动实施前后患者满意度情况。结果活动实施后住院患者满意度由91.0%提升到98.5%。结论重视并落实基础护理,通过持续的质量改进,有利于提高护理服务质量,提高患者的满意度。Objective Carrying out the demonstration project of high-quality care,making the patient centered, fulfillment of the basic nurse responsibility,to improve patient satisfaction for nurses. Methods By improving division＇s rules and revise the nursing routine,deepening the concept of＂patient-centered＂, performing scheduling flexible and holistic nursing care responsibility,optimizing nurses＇ performance assessment examination,to improve the nurse＇s treatment,raise the nurses＇ activeness.To compare the patients＇ satisfactions of anterior-posterior activities through the questionnaire. Results After the activities, patient＇ satisfactions increased to 98.5% from 91.0%. Conclusion Carrying out the basic nursing care may help to improve the nursing quality and the patient satisfaction.

关 键 词：优质护理服务 基础护理 满意度 ICU 

分 类 号：R473.1[医药卫生—护理学]