医务人员服务积极性认知现状调查与分析  

Investigation and Analysis of Awareness of Enthusiasm Among Medical Staffs

作　　者：李军[1] 蔺敬媛[1] 刘建[2] 张健[2] 王力红[3] 张为远[4] 申昆玲[5] 郑东翔[6] 周保利[7] 李秀兰[8] 史培娜[2] 

机构地区：[1]首都卫生管理与政策研究基地.首都医科大学卫生管理与教育学院,北京100069 [2]首都医科大学附属北京友谊医院,北京100050 [3]首都医科大学宣武医院,北京100053 [4]首都医科大学附属北京妇产医院,北京100026 [5]首都医科大学附属北京儿童医院,北京100045 [6]首都医科大学附属北京口腔医院,北京100050 [7]首都医科大学附属北京世纪坛医院,北京100038 [8]首都医科大学附属北京地坛医院,北京100015

出　　处：《中国医院管理》2012年第12期7-10,共4页Chinese Hospital Management

基　　金：北京市哲学社会科学规划重点项目(10AbZH186);北京市教育委员会公共管理类专业建设经费(PXM2012_014226_00_000090)资助项目;北京市教育委员会社会医学与卫生事业管理重点学科建设经费资助项目

摘　　要：目的以北京市某医院为例,了解现阶段医务人员对积极性的认知现状,探索存在差异的影响因素。方法采用问卷调查法和深入访谈法。结果逾八成的医务人员对积极性至少有一定程度了解,积极性最重要体现前5项为:自觉履行救死扶伤的宗旨;良好的医疗质量;适宜的工作量使患者能得到妥善救治;快捷的服务效率;过度医疗。近八成的医务人员认为员工积极性正在削弱,积极性削弱最重要原因前5项为:付出与所得不相称;医患关系不和谐;缺乏职业安全感;工资待遇低;工作得不到应有的认可、重视、尊重。逾九成的医务人员认为应调动员工积极性,积极性调动最重要措施前5项为:建立健全公平公正、科学合理的薪酬机制;和谐医患关系;营造良好的执业环境;员工意见和建议受认可、重视、尊重的程度;建立健全公平公正、科学合理的绩效考评制度。对积极性认知的主要影响因素有性别、婚姻状况、文化程度、工作年限、岗位、部门、编制、月收入等。结论积极性认知有较广泛的群众基础,开展医务人员服务积极性认知现状调查,熟悉相关影响因素,有利于从源头上为切实落实"调动积极性"提供一个参考的视角。Objective Taking a haspital in Beijing as an example, to survey the cognitive status quo of enthusiasm among medical staffs and undergo the impact factor analysis of the awareness. Methods Combining questionaire survey method with in-depth interviews. Results More than eighty percent of the staffs have a good understanding of enthusiasm at least. Most of them believe healing the wounded and rescue the dying; good quality of medical care; appropriate workload, so that patients could get proper treatment; high efficiency of the healthcare service and excessive healthcare. Close to eighty percent of the staffs consider that enthusiasm is becoming weak. More than ninety percent of the staffs recognize that enthusiasm should be improved. Lots of them feel establishing a sound and fair, scientific and rational pay system; harmonizing physician-patient relationship; creating good work environment; comments and suggestions being recognized and respected; establishing a sound and fair, scientific and reasonable performance appraisal system. The impact primary factors of awareness are gender, marriage, degree, years at work, position, section, identity in the hospital, income per month, etc. Conclusion The awareness of enthusiasm has more widely popular base. It is good to offer a reference perspective for practicing to improve the enthusiasm in field from the original to investigate the status quo of awareness and familiar the relative impact factors.

关 键 词：医务人员 服务积极性 认知现状 

分 类 号：R197.3[医药卫生—卫生事业管理]