浅述高校图书馆读者投诉的应对措施  

Talking about the Countermeasures for Responding the Complaints from Readers of University Library

作　　者：赵文芳[1] 

机构地区：[1]南京大学金陵学院图书馆,江苏南京210089

出　　处：《科技情报开发与经济》2013年第1期55-57,共3页Sci-Tech Information Development & Economy

摘　　要：高校图书馆时常遇见读者投诉,规章制度不清、管理人员服务态度问题、占位纠纷问题是主要原因。从4个方面阐述了避免读者投诉的措施。The complaints from readers often occur in university library, and the regulations, librarians＇ service attitude, and seat-occupying dispute, etc. From four countermeasures for avoiding the complaints from readers. main reasons ill-defined rules and aspects, this paper expounds some

关 键 词：高校图书馆 读者投诉 应对措施 

分 类 号：G258.6[文化科学—图书馆学]