广东省273例人民调解医患纠纷案例影响因素分析  

Analysis of impact factors for 273 medical dispute cases mediated with the people＇s mediation mechanism in Guangdong province

作　　者：张兆金[1] 黄欣[1] 黄敏芳[1] 王练深[1] 魏东海[1] 

机构地区：[1]广州医学院卫生管理学院,广州510182

出　　处：《中华医院管理杂志》2013年第3期208-212,共5页Chinese Journal of Hospital Administration

摘　　要：【摘要】目的分析人民调解参与医患纠纷调处案例的影响因素，进一步完善这一纠纷解决机制。方法选取广东省医患纠纷人民调解委员会2010年10月至2011年12月调处的273例案例，从医方因素、患方因素、调解员因素、医患双方综合因素4个方面进行分析。结果在人民调解下，医方因素对案例的调处成功率和调处时效的影响没有明显不同；人民调解对患方承受的死亡、伤残及无明显损害案例的调解成功率，分别为68．57％、55．81％、76．80％，经卡方检验得知P〈O．05，差异有统计学意义；通过医院报案的案例，调处时效明显要比其他方式短。结论人民调解机制优势可以有效规避案例因素的影响，但要重视伤残案例的调处，并鼓励医方积极报案，提高调处效率。Objective To analyze impact factors for resolving cases of medical disputes with peoples mediation mechanism, for improvement of this mechanism. Methods This paper picked 273 cases mediated by Guangdong Medical Dispute People Meditation Committee from June 2010 to December 2011, for analysis from doctor-factors, patient-factors, mediator-factors and composite factors. Results Under such mechanism, doctor-factor has not significant difference on the mediation success ratio and mediation timeliness of the cases~ the success rates of cases of death, disability, and no obvious impairment suffered by patients are 68. 57~, 55.81~ and 76. 80~ respectively. Such results are found by chi-square test as P^0. 05, significant statistically. With cases reported via hospitals, the mediation timeliness is much better than other cases. Conclusion The mechanism is advantageous in effectively avoiding influences of case factors, yet emphasis should be placed on mediation of disability cases, and doctors should be encouraged to report the cases, contributing to higher success rate of mediation.

关 键 词：人民调解 医患纠纷 影响因素 分析 

分 类 号：D923[政治法律—民商法学] D922.16[政治法律—法学] R-051[医药卫生]