应用感知服务质量理论提高护理服务质量的研究进展  

Research progress on application of perceived service quality theory for enhancing quality of nursing service

作　　者：吴茜[1] 万文洁[1] 施雁[1] 

机构地区：[1]同济大学附属第十人民医院

出　　处：《护理研究（下旬版）》2013年第2期487-489,共3页Chinese Nursing Researsh

基　　金：上海市卫生局地方卫生标准预研制项目;编号:2011HS02

摘　　要：作者介绍了感知服务质量理论相关概念、理论框架以及测量方法的研究和发展过程,比较了基于感知服务质量理论的主要测评方法;回顾性综述了感知服务理论模型及工具在国内外护理领域的应用现状,对该理论在我国护理质量上应用的可行性进行讨论,为构建本土化的感知护理服务质量评价体系提供理论依据。It introduced related concepts, theoretical framework and study on measurements and devolopment process of perceived service guality the- ory. It compared main measurements based on the perceived service guality theory. And it reviewed the application state of the model and the tool of perceived service guality theory in nursing field of both in abroad and at home. It discussed the feasibility of the theory in nursing guality in China, so as to provide some theoretical bases for constructing a localiyed per- ceived nursing service guality evaluatiosn ystem.

关 键 词：感知服务质量 理论模型 护理服务 测评工具 

分 类 号：R197.323[医药卫生—卫生事业管理]