信息系统实施中用户抵制行为与象征意义研究——以天津市A公司为例  

The Research on User Resistance and Symbolic Meaning during the Implementation of Information System: a Case Study on Tianjin Company

作　　者：王惠芬[1] 杨玲[1] 崔雷[1] 唐秋鸿[1] 

机构地区：[1]暨南大学管理学院,广东广州510632

出　　处：《科技管理研究》2013年第7期177-180,共4页Science and Technology Management Research

基　　金：广东省自然科学基金项目"ERPII能力成熟度模型的提出及广东制造企业实例分析"(9151064101000106)

摘　　要：从介绍用户抵制行为相关理论出发,运用象征意义来研究用户抵制行为,认为用户抵制行为具有象征意义,象征用户在企业信息化过程中因权责利改变而做出相应反应的行为。通过文献综述提出解构用户抵制行为的方法,再以A公司为例,提出解构模型。认为企业在信息系统实施时,关注用户抵制行为的象征意义才能更好地保证系统胜利实施。This paper begins with the knowledge of user resistance and uses symbolic meaning to research on user resist- ance which has symbolic meaning. User resistance symbols the action which reacts to the change of power - responsibility - interest during the process of enterprises infonnatization. Then this paper provides ways of destruction resistance by using literature analysis and takes A company for example to advance a model of destruction. When implementing information sys- tem, we should focus on the symbolic meaninz of user resistance, thus the system can be implemented successfully.

关 键 词：用户抵制行为 象征意义 权责利 机制 

分 类 号：F270.7[经济管理—企业管理]