基于绩效的空中交通管制员工作负荷灰类评定  

Grey Type Assessment on Workload of Air Traffic Controller Based on Work Performance

作　　者：张建平[1,2] 胡明华[1] 吴振亚[3,4] 

机构地区：[1]南京航空航天大学民航学院,江苏南京210016 [2]民航西南地区空中交通管理局,四川成都610202 [3]中国民用航空局第二研究所,四川成都610041 [4]四川大学计算机学院,四川成都610054

出　　处：《航空计算技术》2013年第2期12-15,20,共5页Aeronautical Computing Technique

基　　金：国家科技支撑计划项目资助(2011BAH24B06)

摘　　要：为强化空中交通管制员工作负荷的内涵研究,经统计回归分析得到管制员工作负荷与工作绩效的拟合函数,进而应用灰色统计评估方法建立了基于绩效的管制员工作负荷等级评定模型。实例分析中,将成都地区管制员工作负荷划分为"极高"、"高"、"适中"、"低"4个灰类,建立了各灰类的白化权函数,并针对3个扇区的管制员工作负荷进行了等级评定,结果分别为"极高"、"高"、"适中"。经在管制专家中开展层次分析法进行主观评判,3个扇区的管制员工作负荷权值依次为0.52,0.28,0.20,证明所提方法有效。To strengthen content research on workload of air traffic controller, a grade assessment model based on work performance was established, by means of grey statistical evaluation method in view of functional relation between workload and work performance of air traffic controller fitted after statistical regression analysis. In the case analysis, the workload of air traffic controller in Chengdu was graded by 4 grey types,including extremely high, high, medium, and low, identified with whitening functions ; and the grey type assessment was performed pertain to 3 sectors, with the results of extremely high, high, medium respectively. The proposed method was verified effective since the results were in fairly good consistency with the workload weights at 0.52,0.28, and 0.20 of each sector accordingly,which came from the subjective assessment by experts in air traffic control applying the analytic hierarchy process.

关 键 词：空中交通管制员 工作负荷 等级评定 工作绩效 灰色统计评估方法 层次分析法 

分 类 号：V328[航空宇航科学与技术—人机与环境工程]