医院顾客服务满意及其策略  

作　　者：崔建国 张春黎 刘传河 郭培凤 孔详训 

机构地区：[1]山东定陶县人民医院,274100

出　　处：《中国社区医师（医学专业）》2013年第6期381-383,共3页

摘　　要：通过理解顾客服务满意的内涵,剖析影响顾客满意的因素,提高专业技术人员素质,创建就诊良好氛围,加强医患沟通,化解医患矛盾,提高诊治水平,更好的为顾客服务,力争达到最满意的服务水平,树立良好的社会形象,使医院真正成为患者满意的医院。By understanding the connotation of customer service satisfaction, the analyse of the factors affecting customer satisfaction, to improve medical staff basic quality, to build the better atmosphere, to strengthen the doctor - patient communication, to re- duce the contradiction between doctors and patients ,to improve the diagnosis and treat- ment, to serve the customer better, and strive to achieve the most satisfactory service lev- el,to set up a good social image,make the hospital truly become the hospital of patient satisfaction.

关 键 词：医院 顾客服务质量 满意度策略 

分 类 号：R197.32[医药卫生—卫生事业管理]