基于LibQual+TM的高校图书馆移动信息服务质量探讨  

Discussion on the University Library Mobile Information Service Quality Based on LibQUAL+TM

作　　者：郭瑞芳[1] 

机构地区：[1]广东肇庆学院图书馆

出　　处：《新世纪图书馆》2013年第6期25-27,58,共4页New Century Library

摘　　要：LibQUAL+TM是一种面向用户的图书馆服务质量评价模型。通过其评价模式可以获得用户对图书馆实际服务绩效的评价,同时也可从评价指标了解用户对图书馆服务的期望。论文以移动信息服务的内涵和特点认识为出发点,针对目前国内211高校图书馆移动信息服务现状及国内外近年来对LibQUAL+TM模型理论的构建与实践进行分析,探讨LibQUAL+TM模型的高校图书馆移动信息服务质量指标体系的构建。LibQUAL＋TM is a user-oriented evaluation model of the library service quality. The library actual service achievements appraisal of users can be obtained through the evaluation model. Library service expectations of the users can also be learned from the evalua- tion at the same time. Taking the understanding of connotation and characteristics of the mobile information service as a starting point, this paper analyzes the current mobile information services of 211 University Library and the theory and practice of the construction of LibQual＋ TM model at home and abroad in recent years, and discusses the index system construction of university library mobile information service quality based on LibQual＋ TM model.

关 键 词：LIBQUAL+TM 高校图书馆 移动信息 服务质量 

分 类 号：G258.6[文化科学—图书馆学]