商业银行信息员工作满意度调查  

On Job Satisfaction of Commercial Bank's Messengers

作　　者：陈建[1,2] 韩玉兰[1] 董临萍[1] 

机构地区：[1]华东理工大学商学院,上海200237 [2]上海银行上海200120

出　　处：《上海金融》2013年第6期104-107,119,共4页Shanghai Finance

摘　　要：本文选取S银行从事辅助支持类工作员工中具有代表性的人群———信息员,对其满意度水平进行了问卷调查。进而分析了信息员对报酬、晋升、学习机会、直接上级、奖励、组织支持、同事支持和工作本身的满意度以及总体工作满意度现状,并考察了工作满意度与工作绩效和组织承诺的关系。针对此次信息员满意度调查反映出的管理薄弱环节,综合运用员工满意度相关理论,并结合S银行的实际情况,本文分析了问题产生的原因,有针对性地提出了便于银行管理者操作且能提升信息员满意度的对策和建议。Chosen from the Bank of S,the sample is made of the bank messengers who represent those doing auxiliary jobs.A survey is made about their satisfaction on the jobs in terms of remuneration,promotion,the opportunities of on-the-job-training,incentives and their relationship with the organization superiors and co-workers.On this basis,the thesis makes further study on the relationship between job satisfaction and performance and organizational commitment.The results reveal some of the insufficiency of the management.In reference to the theories of employ satisfaction,the thesis makes analysis on the reasons behind those problems and puts forward feasible measures and suggestions.

关 键 词：商业银行 辅助支持类工作 工作满意度 对策 

分 类 号：G21[文化科学—新闻学]