门诊药房取药流程再造  

Reengineer the Medicine Service Process of Pharmacy in the Outpatient Department

作　　者：陈建成[1] 黄荔红[1] 黄绍君[1] 王勇显[1] 

机构地区：[1]南京军区福州总医院95临床部信息科,莆田351100

出　　处：《解放军医院管理杂志》2013年第4期399-400,共2页Hospital Administration Journal of Chinese People's Liberation Army

摘　　要：为缓解医院门诊药房窗口排队拥堵和纠纷频发现象,通过剖析门诊药房后台摆药现状与患者排队等待心理,借鉴银行排队模式,再造取药流程,减少摆药窗口篮框堆积,加快取药速度,提高服务效率和质量,提高患者满意度。In order to ease the problems as queuing congestion and frequent disputes in pharmacy window in outpatient department, the present situation of medicine deployment in pharmacy in the outpatient department and the psychology of the waiting patient were analyzed. And according to the queuing model in the bank, the process of medicine service process was reengineered, thus to reduce the baskets accumulation in the pharmacy window and advance the service speed.

关 键 词：门诊药房 取药 管理 

分 类 号：R197.32[医药卫生—卫生事业管理]