利于绩效改善的医院文化特征理论研究  

Research on the Features of Hospital Culture to the Benefit of Performance

作　　者：安健[1,2] 尹爱田[1] 桑新刚[3] 张运利[2] 尹建华[2] 

机构地区：[1]山东大学卫生管理与政策研究中心,山东济南250001 [2]济南市妇幼保健院,山东济南250001 [3]潍坊市卫生局,山东潍坊261061

出　　处：《医学与哲学（A）》2013年第6期52-54,64,共4页Medicine & Philosophy:Humanistic & Social Medicine Edition

基　　金：卫生部医院管理研究所;浙江省医院可持续发展扬子江研究基金项目"医院文化对医院可持续发展影响的评价研究";项目编号:2009ZHA-YZJ103

摘　　要：利用文献分析法探索利于绩效改善的医院文化的多维特征。结果表明,在精神层应具备人本取向、长期取向、风险取向、团队精神取向、弱等级取向、勤勉取向;在制度层应具备规范化取向、标准化取向、人力资本化取向、执行力取向;在外显层应具备医生高满意度、患者高满意度、良好社会形象。It is essential to explore the multidimensional characteristics of the hospital culture by analyzing numerous docu- ments, which are conducive to the performance improvement. The findings show that the hospital culture is human capital- ization-oriented, long term-oriented, risk-oriented, teamwork-oriented, lower class-oriented and hard work-oriented in terms of its spirits. In terms of its institutions, it is standardization-oriented, human capitalization-oriented and execution- oriented. And the characteristics of the hospital culture such as the high doctor and patient satisfaction and the good social image are helpful to performance improvement.

关 键 词：医院文化 医院绩效 文化管理 

分 类 号：R197[医药卫生—卫生事业管理]