护士人文素养对护患矛盾的影响  

The Influence of Nurses' Humanistic Qualities on Nurse-Patient Conflicts

作　　者：周娇枝[1] 潘爱君[1] 庄一新[1] 吴亚琴[1] 祁峰[1] 

机构地区：[1]宁波市医疗中心李惠利医院

出　　处：《医院管理论坛》2013年第7期25-27,共3页Hospital Management Forum

摘　　要：目的分析目前护患矛盾中由于护士自身原因引起的护患矛盾,对护士的人文素养进行探讨。方法对本院92名护士进行问卷调查,分析和讨论护士人文素养在工作中的重要性,护士接受人文医学教育的情况和护患关系。结果护患矛盾大部分为"工作态度"所致,这和护士的人文素养有关。护士接受人文医学教育较少,工作中缺乏人文医学规范化要求。结论由于目前提倡对患者进行人文关怀,迫切需要提高护士的人文素养。在医院内需要建立起良好的人文医学环境,从而减少护患矛盾的发生。Objectives ： Analyze the existing conflicts between nurses and patients that were due to the former,and discuss how nurses＇ humanistic quality may improve the situation.Methods ： A total of 92 nurses in our hospital were surveyed with questionnaires.The importance of humanistic quality in nurses＇ work as well as the relationship between medical humanity education and nurse-patient conflicts were investigated and discussed.Results ： Most conflicts between nurses and patients were caused by ＂（poor） work attitude＂,which was related to their humanistic qualities.Nurses did not receive enough humanity education,and lacked standardized regulations pertaining to medical humanities.Conclusions ： It is urgent to improve nurses＇ humanistic qualities because of the currently advocated humanistic care.A sound cultural environment should be created within the hospital so as to reduce conflicts between nurses and patients.

关 键 词：护士 人文素养 护患矛盾 

分 类 号：R192[医药卫生—卫生事业管理]