泌尿外科开展优质护理服务改变护理工作模式的影响探讨  

Discussion of the Influence about Carrying Out High Quality Nursing Service to Change the Nursing Model in Urology

作　　者：黎向群[1] 

机构地区：[1]化州市人民医院泌尿外科,广东化州525100

出　　处：《按摩与康复医学》2013年第1期148-149,140,共3页Chinese Manipulation and Rehabilitation Medicine

摘　　要：目的：探讨我科开展优质护理服务改变护理工作模式的效应，为更进一步提高我们的护理工作效率与病人的满意度作一些阶段性的工作总结。方法：要求护理人员思想要达成共识，转变护理工作理念，以基础护理为创优的基石。探讨调整临床护理工作时间优化管理模式的具体工作方法，以基础护理为基石，建立床位大包干、落实责任制、阶梯式的质控体系和全程优质护理服务体系等，为进一步提升护理服务质量与病人满意度的作对策。结果：优质护理服务从基础护理质量抓起，把优质护理服务的理念融入到新的护理工作模式之中，对我科护理工作质量及病人满意度产生重要的积极效应。Objective： To investigate the effect of carrying out high quality nursing to change the nursing mode in my department. Do some stage working summary for further increasing the effi- ciency of nursing work and the satisfaction of patients. Methods： Required that nurses should reach a consensus, transform the idea of nursing work, and be built on the basic nursing as the cornerstone of create excellence. Explored work methods by means of optimizing the management model to ad- just work time. Being built on the basic nursing as cornerstone, established all-round contract of bed, implemented the responsibility system, stepped quality control system and the whole course of high quality nursing service system, etc. Put forward countermeasures to further promote the nurs- ing service quality and satisfaction of patients. Results： High quality nursing service should focus on the basic nursing quality. Blend in the high quality nursing service with the new nursing model. It can engender important positive effect in our department.

关 键 词：优质护理服务 护理工作模式 基础护理 满意度 

分 类 号：R473.6[医药卫生—护理学] R19[医药卫生—临床医学]