新医改后上海市基层医务人员工作满意度调查研究  

Research on Job Satisfaction Degree of Primary Healthcare Workers After Health Care System Reform in Shanghai City

作　　者：侯佳乐[1] 李娜[2] 陆琳[2] 李志建[3] 马进[2] 

机构地区：[1]上海社会科学院城市与人口发展研究所,上海200020 [2]上海交通大学公共卫生学院,上海200025 [3]上海交通大学安泰经济与管理学院,上海200052

出　　处：《中国医院管理》2013年第10期10-12,共3页Chinese Hospital Management

基　　金：上海市发展和改革委员会医改办2011年立项资助(2011HR01)

摘　　要：目的了解新医改后上海市基层医务人员的工作满意度。方法采用分层抽样方法,选取上海市中心城区、城乡结合区和郊区9家社区卫生服务中心,经过培训的调查员在门诊采用随机发放调查问卷的方法进行调研。结果基层医务人员对新医改的总体满意度为3.06,属于一般满意,满意率为85.8%;基层医务人员的工作满意度为3.15,属于一般满意,满意率为82.7%。男性、护理人员、药剂、医技人员和本科文化程度是基层医务人员工作满意度的影响因素。结论上海市基层医务人员的工作满意度较高,但基层医务人员实际的收入报酬远远没有体现其应有的价值、基层医务人员对目前的医患关系和社会地位不满意等值得关注。Objective To achieve job satisfaction of primary healthcare workers after new health reform in Shanghai. Methods During selfcompiled questionnaire survey, adapting the research stratified random sampling to select 9 community health centers in Shanghai urban, rural and suburbs areas. Results Primary healthcare workers＇ satisfaction degree of new health reform was 3.06, and satisfaction rate was 85.8%. Job satisfaction of primary healthcare workers was 3.15, and satisfaction rate was 82.7%. Male, nurses, pharmacists, medical technicians, having undergraduate e ducation were found to have an independent effect on job satisfaction of primary heatthcare workers. Conclusion Job satis faction degree of primary healthcare workers after new health reform in Shanghai was high. However, the income of primary healthcare workers did not reflect well their value. It was recommended to adjust income structure and improve fairness of distribution. The primary healthcare workers were not satisfied with the current doctorpatient relationship and social dissatisfaction.

关 键 词：医改 基层医务人员 工作满意度 上海 

分 类 号：R197.3[医药卫生—卫生事业管理]