医患关系认知差异对医患关系的影响研究  

Study of the Influence of Cognitive Differences of Doctor-patient Relationship on Doctor-patient Relationship

作　　者：魏俊涛[1] 时亚新[1] 窦中伟[1] 周鹏[1] 

机构地区：[1]漯河医学高等专科学校第一附属医院医务科,河南省漯河市462000

出　　处：《现代医院管理》2013年第5期83-85,共3页Modern Hospital Management

摘　　要：目的分析医务人员、病人及家属对于医患关系认知差异的成因及其对医患关系的影响,提出对策和建议。方法开展问卷调查并对数据进行分析。结果医患双方在对医患关系认知情况、医患纠纷原因认知情况、就医不满解决途径、医患关系责任主体等方面存在认知差异。结论国家加大医疗投入,完善卫生体制,医院提高医生业务水平和服务质量,建立完善医患沟通制度等,有利于缩小医患双方对于医患关系的认知差异,构建和谐医患关系。Objective： To analyze the causes of cognitive differences on doctor-patient relationship between medical personnel and patients and the impact on doctor-patient relationship, and give suggestions. Method：A questionnaire survey was carded out and the data were analyzed. Result：There are differences between doctors＇ and patients＇ cognition on the doctor-patient relationship, disputes reasons, medical dissatisfaction solutions and the subject of responsibility. Conclusion： To increase input on health care ,improve health system,improve the doctors＇ professional skill and service quality, estab- lish and improve the doctor-patient communication system is conducive to diminishing the cognitive differences and con- structing harmonious doctor-patient relationship.

关 键 词：认知差异 医患关系 医患沟通 

分 类 号：R197[医药卫生—卫生事业管理]