网络环境下优化高校图书馆参考咨询服务的探索  

The Optimization of University Library Reference Service under the Network Environment

作　　者：高小序[1] 

机构地区：[1]鞍山师范学院图书馆,辽宁鞍山114007

出　　处：《鞍山师范学院学报》2013年第4期103-107,共5页Journal of Anshan Normal University

摘　　要：参考咨询服务历来是图书馆的核心业务,更是高校师生完成学习、教学、科研的辅助.网络环境下,高校图书馆参考咨询的服务对象、服务内容、服务方式、服务手段都发生了变化,高校图书馆应从解决读者用户难题、开发与优化信息资源、运行先进的数字参考咨询方式、提高馆员素质四个方面入手,优化参考咨询工作,更好地为广大读者服务.Reference service is the core of library business, especially for coUege teachers and students to com- plete learning, teaching and research assistant. Under the network environment, university library reference service object, service content, service mode and service means have changed, and the university library should solve the readers＇ problems, develop and optimize information resources, advance operation mode of digital reference, improve librarians＇ quality in four aspects, optimize reference consulting work, and serve the readers better.

关 键 词：参考咨询 网络环境 数据库 数字参考咨询时代 先进参考咨询方式 学科馆员 

分 类 号：G250[文化科学—图书馆学]