牙医助理人员如何做好门诊导诊工作  

How to do a good job of outpatient guidance for dental assistants?

作　　者：岑丽梅[1] 徐普[1] 翦新春[1] 毛小泉[1] 邢莉[1] 卢明智[1] 王冬霞[1] 

机构地区：[1]中南大学湘雅医学院附属海口医院.海南省口腔医学中心牙医助理管理部,海南海口570208

出　　处：《海南医学》2013年第22期3401-3402,共2页Hainan Medical Journal

摘　　要：导诊过程中贯彻"以患者为中心"的思想,体现人性化服务理念,为患者提供优质服务;提高导诊质量,使患者在方便、快捷、舒适的环境中有序就诊。本文针对门诊导诊过程中存在的问题,有针对性地改善就诊流程,加强主动服务意识,提高了患者满意度。Based on the concept of＂patient-centered services＂,＂humanism-based services＂ ＂quality services＂,the outpatient guidance process aims to enable the patients receiving treatment in a convenient,quick,comfortable environment orderly.In view of the problems existing in the process of outpatient guidance,we improve the management requirements of dental assistants in guidance process,enhance the active service consciousness to increase the satisfaction of patients.

关 键 词：门诊 导诊 牙医助理 

分 类 号：R780.1[医药卫生—口腔医学]