电话回访出院病人满意度调查分析  

INVESTIGATION AND ANALYSIS OF DISCHARGED PATIENTS' SATIFEACTION BY TELEPHONE RETURN VISIT

作　　者：谢枫[1] 余波[1] 

机构地区：[1]福建省肿瘤医院,福建福州350014

出　　处：《现代医院》2013年第11期117-119,共3页Modern Hospitals

摘　　要：依托福建省肿瘤医院出院病人满意度电话问卷调查的工作机制,对问卷中收集到的数据资料进行整理分析,了解出院病人的满意度情况,发现医院在医疗服务过程中存在的问题和不足,并提出相应的解决措施和建议。Supported by the mechanism of telephone return visit of discharged patients of Fujian provincial tumor hospital, summarize and analyze the collected data to reveal the situation of discharged patients＇ satisfaction, discovered the problems and deficit in the process of medical services and propose some relevant solutions and suggestions.

关 键 词：电话回访 病人 满意度 

分 类 号：R47[医药卫生—护理学]